Refund Policy

1. Overview

Our refund policy varies depending on the type of service you have purchased. Generally, hosting services come with a money-back guarantee, while domain registrations are non-refundable due to the nature of the costs incurred with registries.

Please review the specific sections below to understand the policy for your specific product or service.

2. Domain Registration

Domain registrations are generally non-refundable. Once a domain name is registered, the fee is paid to the relevant domain registry and cannot be recovered.

Exceptions where refunds might be considered:

• If the domain registration failed technically and the domain was not registered.
• For certain TLDs that offer a "grace period" (usually 1-3 days), if cancelled within that specific window. This is subject to the specific registry's policy and an administrative fee may apply.

Domain renewals and transfers are also non-refundable once processed.

3. Hosting Services

We offer a 30-Day Money-Back Guarantee on our Shared Hosting, WordPress Hosting, and Cloud Hosting plans for new customers.

If you are not satisfied with our services, you may cancel within the first 30 days of your initial signup to receive a full refund of the hosting fees.

Note:

• This guarantee applies only to the first billing cycle of a new account.
• Dedicated Servers and VPS plans may have different terms or be non-refundable.
• Any setup fees paid are non-refundable.
• If you registered a free domain as part of a hosting promotion, the standard cost of the domain will be deducted from your refund amount to cover the registration cost. You will retain ownership of the domain.

4. Cancellations

You may cancel your services at any time via your Reglook account dashboard.

For Monthly Plans: Cancellation will take effect at the end of your current billing cycle. No pro-rated refunds are issued for mid-month cancellations outside the 30-day guarantee period.
For Annual/Multi-Year Plans: Refunds for cancellations after the 30-day money-back window are generally not provided, except at Reglook's sole discretion in exceptional circumstances.

5. Disputes & Chargebacks

If you have a billing issue, please contact our support team first. We are here to help.

Initiating a chargeback or dispute with your payment provider before contacting us will result in the immediate suspension of your account and all associated services until the dispute is resolved. We reserve the right to dispute any illegitimate chargebacks.

6. Requesting a Refund

To request a refund under our Money-Back Guarantee or for any other valid reason:

1. Log in to your Reglook account.
2. Go to the Support section and open a new ticket.
3. Select "Billing" as the department.
4. Clearly state that you wish to cancel and request a refund, citing the reason.

Refunds are typically processed within 5-10 business days and returned to the original payment method.

7. Exceptions

The following items are not eligible for refunds:

• Domain Name Registrations, Renewals, and Transfers (except where explicitly noted).
• SSL Certificates once issued.
• Software Licenses (e.g., cPanel, Microsoft 365) once activated.
• Professional Services / Custom Development fees.
• Redemption fees for restoring expired domains.